Question 1

Do I need an account to place an order?

Accepted Answer

You do not need an account to place an order. However, you will need to create an account to save your favorites and view your order history.

Question 2

What types of payment options do you accept?

Accepted Answer

We accept PayPal, Apple Pay and credit card payments from most major credit card companies (includes Visa, MasterCard, American Express, UnionPay, JBC, Discover, and more). See additional credit cards accepted at checkout.

Question 3

Do you sell gift cards?

Accepted Answer

At this time, we do not offer gift cards. We hope to add this feature in the future.

Question 4

How are orders shipped?

Accepted Answer

There a few shipping options you can choose from at check out. 
Please also see our Shipping policy for more details.

Question 5

What is the processing time for an order?

Accepted Answer

The processing time varies depending on the item(s) purchased. However, processing time is included in the overall estimated shipping date. Please see our Shipping policy for more information.

Question 6

Do you ship internationally?

Accepted Answer

At this time, we only ship to US address (except PO Boxes). 
We hope to add international shipping in the future. 
Please see our Shipping policy for more details.

Question 7

Can I return or exchange an item?

Accepted Answer

All domestic orders of unworn and unused merchandise can be returned within 30 days of delivery. Items must be returned in their original new condition.

Refunds will be issued only upon final inspection of the returned item(s), and there is a $25 restocking fee for each item.

* All Final Sale, Special Orders, or Custom Designs cannot be returned, no exceptions.

We are unable to offer exchanges as this time. If you would like to replace your item with another, please return your original order in line with our return policy and place a new order for the item you would like to receive.

Please see our Return & Exchange policy for more details.

Question 8

How long do I have to make a return?

Accepted Answer

We accept domestic returns up to 30 days from delivery date for unworn and unused items. Refunds will be issued only upon final inspection of the returned item minus a $25 restocking fee for each item.

* All Final Sale, Special Orders, or Custom Designs cannot be returned, no exceptions.

Please see our Return policy for more details.

Question 9

Is there a restocking fee?

Accepted Answer

There is a $25 restocking fee per item that includes a return shipping label for domestic orders only.

* All Final Sale, Special Orders, or Custom Designs cannot be returned, no exceptions.

Please see our Return & Exchange policy for more details.

Question 10

Can I customize an item?

Accepted Answer

Custom ordering is available for our jewelry department.

Most of the jewelry pieces are handmade and potentially available to customize depending on the degree of customization you are requesting and additional factors, including, but not limited to, how quickly you need the item(s) and if all the materials are available.

Please see our Custom Order section for more details and how to place a customazation request.

Question 11

Do you repair jewelry?

Accepted Answer

Yes. We repair most jewelry sold on our site.

Please email us your order number, the item you would like to be repaired, and photos of the damage. We will review your request and let you know if it can be repaired. At that time, we will let you know how long it will take to repair once we receive it, and if there will be any additional fees.

Please see our Repair policy for more information.

Question 12

Do you sale wholesale?

Accepted Answer

Currently, we are only able to work with wholesalers in the US.
Please email us if you are interested in wholesale. We will review your request and get back to you.

If you are qualified to be a wholesaler, you will need to provide your business license or tax ID along with a signed copy of our wholesale Terms and Conditions.

* All first orders will require a minimum opening order amount.

FREQUENTLY ASKED QUESTIONS

Do I need an account to place an order?

What types of payment options do you accept?

Do you sell gift cards?

How are orders shipped?

What is the processing time for an order?

Do you ship internationally?

Can I return or exchange an item?

How long do I have to make a return?

Is there a restocking fee?

Can I customize an item?

Do you repair jewelry?

Do you sale wholesale?

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